Xtra have a number of servers which they use to send/receive email. Typically when you set up your email accounts in the likes of Outlook, you have to enter the mail server and the particular port settings that relate to it and that determines which server you get to use.
Problems can be experienced relating to an old Xtra server which is being retired within 2 years and emails that are sent from other internet service providers or web hosting companies.
Email can be stopped with notification of this taking up to 4 working days.
Xtra have recommended that all Xtra customers update their email settings as per http://telecom.custhelp.com/app/answers/detail/a_id/1232/related/1/session/L2F2LzEvc2lkL3oxbm01TGNr.
Unfortunately their recommendation has only been passed on to customers who have contacted them with problems.
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